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Medical Review Officer Services

Medical Review Officer (MRO) services are available for interpretation of drug test results.  The MRO is a licensed physician who is certified by the American Association of Medical Review Officers and knowledgeable in the medical use of prescription drugs and the pharmacology and toxicology of Illicit drugs. For all positive test results the MRO will conduct a medical interview by phone or in person, including review of medical history or any relevant biomedical factors, prior to reporting a positive result to the Company.  The MRO will advise the individual of the right to have the secondary split specimen tested if the request is made within 72 hours of the notification of a verified positive result. 

If the MRO is unable to reach the individual who has tested positive after three attempts over a twenty-four hour period, the MRO will notify the Company via the designated employer representative and request the Company ask the individual to contact the MRO.

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