COVID-19 Safety Information for Visitors
Safety Guidelines for Visitors
For the latest updates on visitation, click here.
We have instituted changes in order to ensure the safety of our patients and their families. Things are changing daily and we appreciate your patience as we make the necessary changes in order to keep you, your family and our community safe.
Updated August 13, 2021
Please remember, masks are still required in all medical facilities.
Chenango Memorial Hospital
Due to a rise in the COVID-19 positivity rate in Chenango County, UHS Chenango Memorial Hospital is returning to visitor restrictions that previously were in place.
As of Saturday, Aug. 14, the hospital is restricting visitors within the hospital and at all of its off-site locations.
The hospital will continue to screen all patients and visitors.
- Visiting hours are this time are 9-11 a.m. and 4-6 p.m., 7 days a week.
- Only one healthy visitor will be allowed per patient at a time.
- Visitors will not be allowed to visit COVID-positive patients in person.
- A patient coming for a medical appointment or testing may be accompanied by no more than one healthy individual.
- Children under the age of 18 are restricted from visiting at this time.
Patients seeking care will be seen, but visitors experiencing cough, sore throat, fever or any other flu-like symptoms will not be permitted in the building.
The restricted visitor policy that has been in place in the Residential Healthcare Facility at the hospital will continue.
Leaders and staff are monitoring the COVID situation at UHS Hospitals locations to determine if and when visitation might be restricted once again at those locations.
Any changes to UHS’ visitation policies will be announced as they happen at nyuhs.org.
UHS Binghamton General Hospital, UHS Wilson Medical Center, UHS Delaware Valley Hospital
Visitation, which had been limited as a result of the COVID-19 pandemic, has resumed with some restrictions still in place.
- Visitation will return to pre-COVID hours – 10 a.m. 8:30 p.m.
- Each visitor is required to wear a mask, use a designated entrance to access the hospital and be screened by visitor management personnel before going to see a patient.
- If the visitor has a fever, sore throat or other possible COVID-19 symptoms, they won’t be allowed to visit, and visitors under age 12 won’t be permitted.
- One visitor will be allowed per adult patient at UHS Wilson Medical Center and UHS Binghamton General. Two visitors per adult patient at UHS Delaware Valley Hospital.
- For pediatric patients, both parents or two adult visitors are permitted.
- For labor & delivery and maternity, patients are allowed two visitors in addition to a doula if desired.
- In procedural areas like Ambulatory Surgery, Radiology, GI lab and Cath Lab and other procedural areas, one visitor per patient is permitted.
- In the Emergency Department, one visitor is permitted once the patient has been taken to a room.
- For palliative care or end of life, visitation hours may be relaxed and the number of visitors may be increased at the discretion of the care team.
- For our dedicated COVID patient rooms, visitation will continue to be limited and appropriate protective apparel will be provided.
- UHS Binghamton General Hospital: 10 a.m. - 8:30 p.m. daily
- Inpatient Psych (K3 & M5) 3 p.m. - 7 p.m.
- Sandiford Rehabilitation Unit (K4) 4 p.m. - 8:30 p.m., 10 a.m.-8:30 p.m. weekends
- New Horizons (M4): One adult visitor per patient, who should arrive around 12:30 to get checked in for a 1 p.m. to 2 p.m. mandatory education. Patient visitation from 2 p.m. to 3 p.m. in the Russell Room. All visits must be planned in advance.
- UHS Wilson Medical Center: 10 a.m. - 8:30 p.m. daily
- UHS Chenango Memorial Hospital: As of Saturday, Aug. 14, the hospital is restricting visitors within the hospital and at all of its off-site locations.
- UHS Delaware Valley Hospital: 10 a.m. - 8:30 p.m. daily
UHS Senior Living at Ideal
Visitation is open for the Adult Care & Assisted Living Facility and Skilled Nursing Facility. Appointments are no longer required.
- NY Forward Safety Plan - Adult Care & Assisted Living Facility
- NY Forward Safety Plan - Skilled Nursing Facility
- Pandemic Emergency Plan
- For more information regarding the CMS visitation guidelines, visit cms.gov.
- For additional information on COVID-19, you may visit cdc.gov.
Primary, Pediatric and Specialty Care
You and your family’s health, safety and well-being are of utmost importance to us at UHS. If you are not feeling well, we strongly encourage you to call your provider's office or utilize the UHS Virtual Walk-In before you come in especially if you are experiencing fever, shortness of breath, cough, or any combination of those. DO NOT delay seeking in-person care if you are struggling to breathe. Infections like the flu and the novel coronavirus are especially concerning, but can be avoided by taking precautions.
- If you are coming for an appointment with your provider, we ask that you come alone whenever possible.
- If you desire support or you require assistance during your visit, please limit this to one adult companion or support person.
- If you are bringing a child in for a pediatric appointment, please do not bring siblings.
- UHS Wilson Medical Center: Construction on the Decker Center at UHS Wilson Medical Center will significantly impact Harrison Street traffic patterns beginning Monday, April 26. The Decker Center entrance will close and the Main Entrance will be on Baldwin Street. The Gateway Parking lot will become Patient/Visitor parking. Valet Services will be available in the Gateway Parking lot. Directly outside the Baldwin Street Entrance, there will be a main pick-up and drop-off zone for patient/visitor vehicles and Medi-vans. The Visitor Parking lot located between Baldwin Street and Harrison Street (bordering Main Street) will become open to employees. Parking is also available on Hudson Street. Click here to see the Parking Map.
- Patient/visitor parking at Binghamton General Hospital is available on Mitchell Avenue, directly across the street from the hospital’s main entrance.
- UHS Chenango Memorial Hospital visitors may park in the lot at the front of the hospital for short visits. For long visits, please use the lot at the back of the hospital (follow the driveway to the left after driving onto the hospital grounds).
- UHS Delaware Valley Hospital offers free patient/visitor parking in three areas—one is located between the hospital and the primary care building, the second is opposite the Emergency Room Walk-in entrance, and the third is located across from primary care and in front of the Community Pharmacy and Physical Rehabilitation Building.
UHS Binghamton General Hospital
The UHS Binghamton General Hospital Auxiliary Gift Shop is located next to the hospital lobby. Hours are Tuesday - Friday from 11:30 a.m. to 4 p.m.
UHS Wilson Medical Center
The UHS Wilson Medical Center Auxiliary Gift Shop is now located in the Harrison Street Lobby Coffee Shop.
Visitors may order a guest meal to dine in a patient’s room. Please order meals no less than 1 hour prior to the desired meal. Payment must accompany the order; however, there are circumstances when the visitor won’t be charged for the meal, please speak with the nurse.
To order a guest meal:
- UHS Wilson Medical Center and UHS Binghamton General Hospital: please call (607) 763-6325
- UHS Chenango Memorial Hospital: please speak with the patient’s nurse or catering associate
- UHS Delaware Valley Hospital: please speak with the patient’s nurse
UHS Wilson Medical Center Gateway Market, located in the Gateway Building.
- Breakfast 6:30 - 10:00 a.m. daily
- Lunch 11:00 a.m. - 2:00 p.m. daily
- Dinner 4:00 - 7:00 p.m. daily
- Beverages/snacks Available all day, 6:30 a.m. - 7:00 p.m.
UHS Binghamton General Hospital, G Level of the Memorial Building
- Breakfast 6:30–10:00 a.m. daily
- Lunch 11:00 a.m.–2:00 p.m. daily
- Dinner 4–6:30 p.m. daily
- Beverages/snacks Available all day, 6:30 a.m. - 7:00 p.m.
Hops Yard Bistro at Chenango Memorial Hospital, basement level
- Monday–Friday, 7:30 a.m.–5 p.m.
- Saturday/Sunday, 8:30 a.m.–2:30 p.m.
- Call the Menu Hotline at 337-4308 to learn what will be served
UHS Delaware Valley Hospital Dining Room, to the left off the main lobby
- No food is served to the public, but vending is available 24/7
Harrison Street Coffee Shop at UHS Wilson Medical Center, hospital lobby at Harrison Street
- Monday–Sunday, 6:30 a.m. - 4:30 p.m.
Market Street Deli at UHS Wilson Medical Center, hospital lobby at Harrison Street
- Monday–Friday, 11:00 a.m. - 2 p.m.
- Closed weekends and holidays
South Side Café at UHS Binghamton General Hospital, main lobby on Mitchell Avenue
- *This café is currently closed due to the COVID-19 pandemic.
Peets Coffee and Tea at UHS Vestal, lobby In UHS Vestal
- Monday–Friday, 7:00 a.m. - 2:30 p.m.
- Saturday/Sunday closed
- Closed holidays
Vending machines are located:
- UHS Wilson Medical Center and UHS Binghamton General Hospital: in both hospital cafeterias, both emergency departments and various locations throughout the hospitals
- UHS Chenango Memorial Hospital: in the cafeteria and on the third floor of the hospital, across from the chapel
- UHS Delaware Valley Hospital: in the Dining Room and in the Emergency Room waiting area
Public access to UHS Hospitals will be limited to the following entrances:
At UHS Wilson Medical Center:
- The Baldwin Street entrance and the entrance to the Emergency Department.
At UHS Binghamton General Hospital:
- The main entrance on Mitchell Avenue, the entrance from the parking lot on Park Avenue, the Emergency Department entrance on Park Avenue, and the front entrance of the 40 Mitchell Ave. building.
At UHS Chenango Memorial Hospital:
- Use the main entrance off Route 12 (Broad Street).
- Follow main entrance signs around to the the left.
- The main entrance is in the rear of the building.
- Follow the signs through the construction to the temporary entrance.
At UHS Delaware Valley Hospital:
- Please use the Walk-in entrance to the Emergency Department- located to the right of the Ambulance Entrance.
Thank you for your consideration and cooperation.
For your safety and convenience
While you are at UHS Hospitals, we will be asking you to wear a Visitor Pass. This will help us ensure patient, visitor and staff safety, provide enhanced patient privacy, and assist everyone in getting to the right destination.
On arrival, you will be asked to show your driver’s license or other government-issued identification, which will then be quickly scanned. Once the ID is validated, you will be given a temporary Visitor Pass to wear while on the premises. If you don’t have ID with you, we will ask to take a photo of you.
The pass will include the date of your visit and your picture, and identify the unit or department you are going to, so that we can help you get to your desired destination.
Remember, we’re always ready to help. If you need directions or assistance in getting to the person you wish to visit, or have any other questions, please ask any member of the UHS Hospitals team.
The Danielle House provides shelter and emotional support for family members visiting seriously ill patients in Binghamton-area hospitals. Guests are limited to immediate family members and support persons of the hospitalized patient, and are typically referred by a social worker, physician’s office, chaplain, member of the Patient Relations staff, or member of the Pastoral Care staff. A nominal donation per room per night is asked of guests, but services at Danielle House are free or reduced for those in need, depending on circumstances.