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For Visitors

COVID-19 Safety Information for Visitors

Safety Guidelines for Visitors

For the latest updates on visitation, click here.

We have instituted changes in order to ensure the safety of our patients and their families. Things are changing daily and we appreciate your patience as we make the necessary changes in order to keep you, your family and our community safe. 

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Visitor Restrictions

URGENT UPDATE: Temporary Suspension of Visitation

Effective October 28, 2021

UHS Hospitals remain committed to ensuring the best care for our patients, while ensuring staff, patient and visitor safety during the unprecedented outbreak of COVID-19.

Effective immediately, all visitation is suspended except as outlined below (see Visitor Restriction Exceptions).  These restrictions are in place for all areas of UHS Wilson Medical Center, UHS Binghamton General Hospital and all UHS Primary & Specialty Care locations.

Designated Entrances

All visitors and support persons will be required to enter through the following entrances:   

UHS Wilson Medical Center

  • Baldwin Street Entrance – 7 days per week; 5am to 9pm
  • Emergency Department – 24 Hours

UHS Binghamton General Hospital

  • Mitchell Avenue Entrance – 7 days per week; 5am to 9pm
  • Park Avenue Entrance (Dialysis) – Monday through Friday; 5am – 6pm
  • Emergency Department -24 Hours

UHS Primary, Specialty Care and Walk-In Locations

  • Primary Main Entrance for the location

Screening of Visitors and Support Persons

All visitors will be screened by Visitor Management or reception staff.  This will include questioning regarding;

  • Presence of fever, cough, shortness of breath
  • Close contact with anyone who has been laboratory-confirmed as positive for COVID-19

Visitors who answer “yes” to the above questions or who show obvious symptoms will not be permitted to visitIn the event the visitor insists on visiting, the Office Supervisor, Nursing Supervisor and/or Director of Nursing will be contacted and consulted.

Inpatient Areas

  • All visitors or support persons will be screened by Visitor Management (e.g. fever, sore throat, runny nose, cough, shortness of breath, muscle aches, or diarrhea).  
  • Visitors or support persons will only be permitted if they are asymptomatic.
  • Individuals under the age of 18 will not be permitted visitation.
  • Individuals age 70 years or older, are not encouraged to be support persons at this time due to increased risk of COVID – 19 infection.

Visitor / Support Person Expectations 

  • All visitors and support persons entering the facility will be required to wear a mask (surgical or cloth) at all times.
  • Visitors and support persons will remain in the patient’s room whenever possible, except when entering or exiting the facility.
  • Once a patient has designated their visitor(s) or support person(s), these decisions may not be changed.
  • If a patient is unable to designate their own visitor(s) or support person(s), the decision may be made by the patient’s healthcare proxy.
  • Visitors will be encouraged to practice appropriate hand hygiene and social distancing.
  • Where applicable, visitors will follow Nursing staff direction regarding required Personal Protective Equipment (PPE) and donning/doffing procedures.
  • UHS reserves the right to ask any visitor to leave property in the event that they are displaying symptoms or otherwise interfering with clinical care.

Visitor Restriction Exceptions

Imminent End of Life Situations

  • NYSDOH defines end-of-life as a patient who is actively dying, where death is anticipated within less than 24 hours.
  • Two supports persons may be designated to remain with patients in imminent end-of-life situations.
  • In the event that the patient is a parent of a minor child, one adult and one child may be permitted at the patient’s bedside.

Primary & Specialty Care and Ancillary Services such as Laboratory, Radiology, Vascular, & Cardiopulmonary

  • Visitors are strongly discouraged from accompanying patients in practice locations with the exception of one support person when necessary.

Outpatient & Inpatient Surgical Procedures

  • Patients undergoing same day procedures may be accompanied to the facility by a companion and that companion may remain in the hospital designated waiting area until the patient is discharged.

Emergency Department

  • No visitors or support persons are permitted, except in special or end of life situations as determined by the Charge RN.
  • Patients for whom support persons have been determined to be essential (medically necessary), including patients with intellectual and/or developmental disabilities and patients with cognitive impairments including dementia.
  • For Pediatric patients, one support person at a time is considered essential to patient care.

Perinatal Center

  • Support person will be allowed for visitation

Labor & Delivery/Maternity

  • Two support persons may be designated by the patient with the appropriate Security banding.
  • The support persons can be the patient’s spouse, partner, sibling, doula, or another person of their choosing.
  • The support persons may remain with the patient in all areas, at all times.
  • The support persons will be the only individuals allowed to be present during the patients care and will accompany them through labor, delivery and the immediate postpartum period, including recovery.
  • Support persons will be encouraged to remain with the patient and not leave the facility.

Neonatal Intensive Care Unit (NICU)

  • Mom is permitted to visit and will be banded.   Mom may designate either the father or significant other, which will be banded as well.  
  • Visitors may not visit together, at the same time.  They must visit one at a time.
  • Each visitor may visit only once per day after the mother has been discharged from the facility.
  • While the mother is a patient within the facility, visitation may occur more than once per day.
  • Once a visitor leaves the unit, they will not be permitted to return until the following day.
  • Visitors will not be permitted to visit during Medical Staff Rounds.

Inpatient Pediatrics

  • Two individuals may be designated as visitors and may be present at all times.

Patients for whom support persons have been determined to be essential (medically necessary), including patients with intellectual and/or developmental disabilities and patients with cognitive impairments including dementia.

  • Patients with intellectual and/or Developmental Disabilities and patients with cognitive impairment such as dementia may designate one support person to remain with them through their hospitalization.

Discharge of Patients

  • One individual may pick-up discharged patients at the designated Main Entrance.

Any questions or concerns regarding visitation at UHS facilities may be directed to the UHS COVID-19 COMMAND CENTER.  The UHS COVID-19 Command Center is operational from 8am to 5pm, 7days per week.  The Command Center can be reached at 763.5012 (x35012).

    For information regarding visitation at UHS Chenango Memorial Hospital, click here.

    For information regarding visitation at UHS Delaware Valley Hospital, click here.

    Parking Information
    • UHS Wilson Medical Center:  The Decker Center entrance is closed and the Baldwin Street entrance is the new public entrance to UHS Wilson Medical Center. This entrance features a drive-up/drop-off zone for cars and Medi-vans arriving with patients or visitors.  There is free parking, across the street from the entrance, in the Gateway Parking Lot, located at 55 Baldwin Street. Click here to see the Parking Map.
       
    • Patient/visitor parking at Binghamton General Hospital is available on Mitchell Avenue, directly across the street from the hospital’s main entrance. 
       
    • UHS Chenango Memorial Hospital visitors may park in the lot at the front of the hospital for short visits. For long visits, please use the lot at the back of the hospital (follow the driveway to the left after driving onto the hospital grounds).
       
    • UHS Delaware Valley Hospital offers free patient/visitor parking in three areas—one is located between the hospital and the primary care building, the second is opposite the Emergency Room Walk-in entrance, and the third is located across from primary care and in front of the Community Pharmacy and Physical Rehabilitation Building.
    Gift Shops

    UHS Binghamton General Hospital

    The UHS Binghamton General Hospital Auxiliary Gift Shop is located next to the hospital lobby. Hours are Tuesday - Friday from 11:30 a.m. to 4 p.m.

    UHS Wilson Medical Center

    The UHS Wilson Medical Center Auxiliary Gift Shop is now located in the Harrison Street Lobby Coffee Shop. 

    Guest Meals

    Visitors may order a guest meal to dine in a patient’s room. Please order meals no less than 1 hour prior to the desired meal. Payment must accompany the order; however, there are circumstances when the visitor won’t be charged for the meal, please speak with the nurse.

    To order a guest meal:

    • UHS Wilson Medical Center and UHS Binghamton General Hospital: please call (607) 763-6325
    • UHS Chenango Memorial Hospital: please speak with the patient’s nurse or catering associate
    • UHS Delaware Valley Hospital: please speak with the patient’s nurse
    Cafeterias

    Click here for this week's menus

    UHS Wilson Medical Center Gateway Market, located in the Gateway Building.

    • Breakfast 6:30 - 10:00 a.m. daily
    • Lunch 11:00 a.m. - 2:00 p.m. daily
    • Dinner 4:00 - 7:00 p.m. daily
    • Beverages/snacks Available all day, 6:30 a.m. - 7:00 p.m.

    UHS Binghamton General Hospital, G Level of the Memorial Building

    • Breakfast 6:30–10:00 a.m. daily
    • Lunch 11:00 a.m.–2:00 p.m. daily
    • Dinner 4–6:30 p.m. daily
    • Beverages/snacks Available all day, 6:30 a.m. - 7:00 p.m.

    Hops Yard Bistro at Chenango Memorial Hospital, basement level

    • Monday–Friday, 7:30 a.m.–5 p.m.
    • Saturday/Sunday, 8:30 a.m.–2:30 p.m.
    • Call the Menu Hotline at 337-4308 to learn what will be served

    UHS Delaware Valley Hospital Dining Room, to the left off the main lobby

    • No food is served to the public, but vending is available 24/7

    Cafés

    Harrison Street Coffee Shop at UHS Wilson Medical Center, hospital lobby at Harrison Street

    • Monday–Sunday, 6:30 a.m. - 4:30 p.m.

    Market Street Deli at UHS Wilson Medical Center, hospital lobby at Harrison Street

    • Monday–Friday, 11:00 a.m. - 2 p.m.
    • Closed weekends and holidays

    South Side Café at UHS Binghamton General Hospital, main lobby on Mitchell Avenue

    • *This café is currently closed due to the COVID-19 pandemic.

    Peets Coffee and Tea at UHS Vestal, lobby In UHS Vestal

    • Monday–Friday, 7:00 a.m. - 2:30 p.m.
    • Saturday/Sunday closed
    • Closed holidays
    Vending Services

    Vending machines are located:

    • UHS Wilson Medical Center and UHS Binghamton General Hospital: in both hospital cafeterias, both emergency departments and various locations throughout the hospitals
    • UHS Chenango Memorial Hospital: in the cafeteria and on the third floor of the hospital, across from the chapel
    • UHS Delaware Valley Hospital: in the Dining Room and in the Emergency Room waiting area

    Public access to UHS Hospitals will be limited to the following entrances:

    At UHS Wilson Medical Center:

    • The Baldwin Street entrance and the entrance to the Emergency Department.

    At UHS Binghamton General Hospital:

    • The main entrance on Mitchell Avenue, the entrance from the parking lot on Park Avenue, the Emergency Department entrance on Park Avenue, and the front entrance of the 40 Mitchell Ave. building.

    At UHS Chenango Memorial Hospital: 

    • Use the main entrance off Route 12 (Broad Street).
    • Follow main entrance signs around to the the left.
    • The main entrance is in the rear of the building.
    • Follow the signs through the construction to the temporary entrance.

    At UHS Delaware Valley Hospital:

    • Please use the Walk-in entrance to the Emergency Department- located to the right of the Ambulance Entrance.

    Thank you for your consideration and cooperation.

    For your safety and convenience

    While you are at UHS Hospitals, we will be asking you to wear a Visitor Pass. This will help us ensure patient, visitor and staff safety, provide enhanced patient privacy, and assist everyone in getting to the right destination.

    On arrival, you will be asked to show your driver’s license or other government-issued identification, which will then be quickly scanned. Once the ID is validated, you will be given a temporary Visitor Pass to wear while on the premises. If you don’t have ID with you, we will ask to take a photo of you.

    The pass will include the date of your visit and your picture, and identify the unit or department you are going to, so that we can help you get to your desired destination.

    Remember, we’re always ready to help. If you need directions or assistance in getting to the person you wish to visit, or have any other questions, please ask any member of the UHS Hospitals team.

    The Danielle House provides shelter and emotional support for family members visiting seriously ill patients in Binghamton-area hospitals. Guests are limited to immediate family members and support persons of the hospitalized patient, and are typically referred by a social worker, physician’s office, chaplain, member of the Patient Relations staff, or member of the Pastoral Care staff. A nominal donation per room per night is asked of guests, but services at Danielle House are free or reduced for those in need, depending on circumstances.