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For Visitors

UHS Visitor Information

Updated 11/15/22

UHS is committed to offering the safest and most effective care of our patients while also ensuring visitor and staff safety.

Visitors are still required to wear masks while in our facilities.  In addition, visitors will be screened by visitor management or reception staff upon arrival.

Screening will include:

  • In the last 10 days, have you experienced any cold- or flu-like symptoms, such as the presence of sore throat, runny nose, cough, shortness of breath, muscle aches, diarrhea or new loss of taste or smell?
  • Have you had close contact with anyone who has been laboratory-confirmed as positive for COVID-19?
  • Are you or anyone in your household currently under quarantine or in isolation after being exposed to acquiring COVID-19?

Visitors or support persons who answer yes to any of the above questions, or who show obvious symptoms, will not be permitted to enter.

For patients with suspected or confirmed COVID-19, visitors must wear personal protective equipment and comply with care team instructions.

Inpatient Visitation

Medical and Surgical Units: Flexible subject to patient's need for treatment and periods of rest. If there are 2 patients in the room, visitors will be asked to leave at 8:30 p.m. to provide privacy and rest for both patients. Visiting hours are 10:00 a.m. to 8:30 p.m.

CVICU and ICU Units: Flexible visiting for family or for Personal Representatives based upon the patient's nurse's/physician's discretion. Visiting hours are 12:00 p.m. to 8:30 p.m.

  • All other visitors are at the Charge Nurse's discretion.
  • No children under 12 years.

Labor and Delivery:

  • Labor coach, spouse and Personal Representative age 14 and older.

Maternity: Visiting hours are 12:00 p.m. to 1:30 p.m. and 2:30 p.m. to 8:30 p.m. 

  • Significant others anytime.
  • Parents and grandparents - as designated by the patient, but not to exceed 3 visitors at any time.
  • Siblings of infant will be permitted. Visitors designated by the parent(s) age 14 and older may visit with the parent(s).

NICU:

  • Parents may visit at any time with the exception of:
    • During physicians rounds from 10:00 a.m. - 11:00 a.m. daily
  • Visitors, including siblings, designated by the parent(s) age 14 and older may visit with the parent(s).

Pediatrics:

  • Parents anytime - one parent may spend night with child in room. Overnight visitation accommodations must be requested in advance. Such a request may be arranged with the Nurse Manager.

Psychiatric Unit (Krembs 3 and 5, Memorial 5):

  • Monday - Friday: 12:00 p.m. - 1:00 p.m. and 5:30 p.m. - 8:30 p.m.
  • Weekend and Holidays: 12:00 p.m. - 8:30 p.m.
  • Please call unit prior to bringing young children to visit. Memorial 5 is restricted to children over age of 14 years.

New Horizons - Inpatient Rehabilitation

Sunday

  • 1 p.m. - 2 p.m. - Education (Mandatory)
  • 2 p.m. - 3 p.m. - Visiting Time

Rehabilitation (Krembs 4):

  • Flexible visitation based on patient designation and discretion of patient's primary nurse, charge nurse, and physical therapist to ensure that patient participates in rehabilitation therapy sessions and necessary treatments.

Primary Care Clinics/Outpatient Treatment Areas:

  • Patient may choose to have one Personal Representative accompany them during appointment/visit with Provider/Healthcare Staff.
  • Patient may have one Personal Representative/Support Person present for Pre/Post Procedure period for same day surgery.
  • Both parents will be permitted for pediatric patients.

Emergency Departments:

  • One Personal Representative/Support Person will be permitted bedside.
  • For patients in waiting areas, Personal Representatives/Support Persons will be limited as determined appropriate by the Charge or Triage RN.
  • Both parents will be permitted for pediatric patients.

Discharge of Patients:

  • Individuals may pick-up discharged patients at the designated Main Entrance.

Visiting Hours

UHS Wilson Medical Center

  • Baldwin Street Entrance – 7 days per week; 10 a.m. to 8:30 p.m.

UHS Binghamton General Hospital

  • Mitchell Avenue Entrance – 7 days per week; 10 a.m. to 8:30 p.m.

UHS Chenango Memorial Hospital

  • Hospital visitation is open daily from 10 a.m. to 8 p.m.

UHS Delaware Valley Hospital

  • Hospital visitation is open daily from 10 a.m. to 8:30 p.m.
  • Only two visitors are allowed at one time.
  • Visitors must be 18 years or older
  • If you feel you have extenuating circumstances, please call 607-865-2100 and ask for the nursing supervisor.

UHS Senior Living at Ideal

  • Visitation for the Skilled Nursing Facility and Residential Care Facility is recommended between the hours of 8 a.m. and 7 p.m.

Skilled Nursing Facility:

  • Negative COVID test required prior to visiting, if you come multiple times per week you are required to test 2 times per week.
  • Masks must be worn at all times in the facility.
  • Entertainers must remain masked at all times.
  • Visitors are only to go directly the resident room and not visit in the common areas.
  • Pets can only visit their specific family member.

Residential Care Facility:

  • Testing is not required, however the rest of the above guidelines for the Skilled Nursing Facility apply.

Visitor Management

  • Consistent with the UHSH mission to provide a safe environment for patients and staff, visitor management will be in place 24 hours a day/7 days a week at the Emergency Department and main entrances at UHS Binghamton General Hospital and UHS Wilson Medical Center.
  • Persons visiting UHSH will be requested to present a government issued identification to gain access to the hospital. If a person does not provide such identification, demographic information will be gathered.
  • Where applicable, visitors will be screened by Security staff for the presence of weapons with the use of walk through metal detectors.
  • Visitors will be issued a visitor pass. The visitor pass will display name of visitor, department visiting, day of week and date. The visitor pass must be displayed at all times while in the hospital.
  • The Emergency Department will be the only public entrance accessible from 9:00 p.m. to 5:00 a.m. at UHS Binghamton General Hospital and UHS Wilson Medical Center. Visitors will be escorted by Security personnel to the area they are visiting.
COVID-19 Information

Please do not visit our facilities if you are experiencing symptoms that could be COVID-19 (fever, shortness of breath, cough, fatigue, muscle aches, headache). 

For more information regarding COVID-19, click here.

Parking Information
  • UHS Wilson Medical Center The Baldwin Street entrance is the new public entrance to UHS Wilson Medical Center. This entrance features a drive-up/drop-off zone for cars and Medi-vans arriving with patients or visitors.  There is free parking, across the street from the entrance, in the Gateway Parking Lot, located at 55 Baldwin Street. The Decker Center entrance is for the Emergency Department only. Click here to learn more about the Wilson Project.
     
  • Patient/visitor parking at Binghamton General Hospital is available on Mitchell Avenue, directly across the street from the hospital’s main entrance. 
     
  • UHS Chenango Memorial Hospital visitors may park in the lot at the front of the hospital for short visits. For long visits, please use the lot at the back of the hospital (follow the driveway to the left after driving onto the hospital grounds).
     
  • UHS Delaware Valley Hospital offers free patient/visitor parking in three areas—one is located between the hospital and the primary care building, the second is opposite the Emergency Room Walk-in entrance, and the third is located across from primary care and in front of the Community Pharmacy and Physical Rehabilitation Building.
Gift Shops

UHS Binghamton General Hospital

The UHS Binghamton General Hospital Auxiliary Gift Shop is located next to the hospital lobby. Hours are Tuesday through Friday from 11:30 a.m. to 4 p.m.

UHS Wilson Medical Center

The UHS Wilson Medical Center Auxiliary Gift Shop is now located in the Harrison Street Lobby Coffee Shop. Hours are Sunday and Monday from 6:30 a.m. to 4:30 p.m.

UHS Delaware Valley Hospital

The UHS Delaware Valley Hospital Volunteer Gift Shop is open Monday through Friday from 9 a.m. to 3 p.m.

Guest Meals

Visitors may order a guest meal to dine in a patient’s room. Please order meals no less than 1 hour prior to the desired meal. Payment must accompany the order; however, there are circumstances when the visitor won’t be charged for the meal, please speak with the nurse.

To order a guest meal:

  • UHS Wilson Medical Center: please call (607) 763-6325
  • UHS Binghamton General Hospital: please call (607) 762-2306
  • UHS Chenango Memorial Hospital: please speak with the patient’s nurse or catering associate
  • UHS Delaware Valley Hospital: please speak with the patient’s nurse
Cafeterias

Click here for this week's menus

UHS Wilson Medical Center Gateway Market, located in the Gateway Building.

  • Breakfast 6:30 - 10:00 a.m. daily
  • Lunch 11:00 a.m. - 2:00 p.m. daily
  • Dinner 4:00 - 7:00 p.m. daily
  • Beverages/snacks Available all day, 6:30 a.m. - 6:30 p.m.

UHS Binghamton General Hospital, G Level of the Memorial Building

  • Breakfast 6:30–10:00 a.m. daily
  • Lunch 11:00 a.m.–2:00 p.m. daily
  • Dinner 4–6:30 p.m. daily
  • Beverages/snacks Available all day, 6:30 a.m. - 7:00 p.m.

Hops Yard Bistro at Chenango Memorial Hospital, basement level

  • Monday–Friday, 7:30 a.m.–5 p.m.
  • Saturday/Sunday, 8:30 a.m.–2:30 p.m.

UHS Delaware Valley Hospital - Catskill Mountain Cafe

  • This cafeteria is open to employees only

Cafés

Harrison Street Coffee Shop at UHS Wilson Medical Center, hospital lobby at Harrison Street

  • Monday–Sunday, 6:30 a.m. - 4:30 p.m.

Market Street Deli at UHS Wilson Medical Center, hospital lobby at Harrison Street

  • Monday–Friday, 11:00 a.m. - 2 p.m.
  • Closed weekends and holidays

South Side Café at UHS Binghamton General Hospital, main lobby on Mitchell Avenue

  • *This café is currently closed due to the COVID-19 pandemic.

Peets Coffee and Tea at UHS Vestal, lobby In UHS Vestal

  • Monday–Friday, 7:00 a.m. - 2:30 p.m.
  • Saturday/Sunday closed
  • Closed holidays
Vending Services

Vending machines are located:

  • UHS Wilson Medical Center and UHS Binghamton General Hospital: in both hospital cafeterias, both emergency departments and various locations throughout the hospitals
  • UHS Chenango Memorial Hospital: in the cafeteria and the emergency department
  • UHS Delaware Valley Hospital: in the dining area and in the emergency department