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Hospital Accreditation & Oversight

If you have a question, concern or complaint related to any aspect of care at UHS, please speak with your nurse or the nurse manager of the unit you’re on. If after doing this you’re still not satisfied, please contact your patient representative.

Please refer to the following list to determine your patient representative:

UHS Wilson Medical Center Patient Relations Office

UHS Binghamton General Hospital Patient Relations Office

UHS Chenango Memorial Hospital Patient Advocate Office

UHS Delaware Valley Hospital Quality Improvement Office

If the concern cannot be resolved through contacting your patient representative, you may contact the Joint Commission's Office of Quality Monitoring to report any concerns or register complaints about the health care organization by using any of the following contact information.




Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, Illinois 60181

For UHS Hospitals & Delaware Valley Hospital, you may contact:

The New York State Department of Health
Centralized Hospital Intake Program
433 River Street 6th floor
Troy, New York 12180  

Toll free phone number:

UHS Hospitals is accredited by The Joint Commission, a national agency that accredits and certifies nearly 21,000 hospitals, systems and healthcare programs across the country.  Joint Commission accreditation is recognized nationwide as a symbol of excellence that reflects a hospital's commitment to meeting the highest performance standards.  The Joint Commission's mission is to continuously improve healthcare for the public, in collaboration with other stakeholders, by evaluating healthcare organizations and inspiring them to excel at providing safe and effective care of the highest quality and value.

It is the policy of UHS to be a model corporate citizen and adhere to all laws and regulations governing our operations.

The UHS Board of Directors has adopted a set of core values for our organization. In alignment with our organization’s mission and values, UHS is committed to compliance with all federal, state, and local laws and regulations, including those that prohibit fraud, waste, and abuse in governmental payor programs.  To facilitate such compliance, UHS has voluntarily adopted a Corporate Compliance program that is intended to meet the criteria set forth in the Department of Health and Human Services Office of Inspector General’s Compliance Program, Federal Sentencing, and Office of Medicaid Inspector General guidelines.

As part of our program, UHS has adopted compliance policies and procedures that describe the ethical and legal responsibilities of all employees and staff of UHS, its subsidiaries and divisions, and any contractors acting on the company’s behalf. All are expected to follow the UHS code of ethics and commitment to compliance.

UHS is a not-for-profit organization, operated for the public benefit. Each of the seven member organizations comprising UHS is owned by the community it serves, and each organization is governed by an all-volunteer board of directors composed of local citizens. Also, each has adopted its own compliance program, which is administered by the compliance committee and designated chairperson. These committees report bi-monthly to the UHS Corporate Compliance Council, which is chaired by the Corporate Compliance Officer.

The system’s member organizations and Hospitals are:

To view the UHS Corporate Compliance Plan, click here.