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Are you 65 years of age or older?

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Introducing the 4M Framework for an Age-Friendly Health System

What matters to you, is important to us!

Asking you, our patient, what matters most to you today, helps us align your plan of care and our recommendations to the outcomes YOU want to achieve. 

This allows you to be more engaged and have a significant say in what you want your outcome goals to be. Discussing with your health care team what you want and how to best get there, is our motivation for asking you this question.

What Matters  |  Medication  |  Mobility  |  Mentation

Patient-centered care using the 4M Framework
  • Utilizing the 4M Model of Care and having you, our patient, have a say in your care is extremely important to us.
  • This is a framework for an Age-Friendly Health System.

Click image to enlarge.

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What to expect from your care team
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The nursing staff will ask you “what brought you into the office today?” Don’t be surprised if their next question is “What matters to you today?” They really want to know!!!

Some examples of responses you might want to give would be:

  • I feel like I don’t have the energy to keep up with my grandchildren.
  • I really want to be able to dance at my grandchild’s wedding.
  • I want to be able to take care of my pets.

You might feel that the reason you are in the office today is what is important. That’s OK! The only reason you are being asked this question is so you are able to actively have a say in your care.

Tips for staying on top of your medication
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Sometimes, older adults don't tolerate medications as they once did due to changes that can occur in the body. Staying on top of what you take is important for your well-being.

What you can do:

  • Know what medications you are taking, why you are taking them and how and when to take them.
  • Talk with your provider. Make sure you need all of your medicines. Make sure you understand the side effects.
  • Ask how medicines interact with each other.
  • Tell your provider about any over-the-counter medicine or natural remedies you take, too.
  • Organize your medications so you remember to take them as prescribed, a pill box can help.

Ask your provider, or stop by any UHS Pharmacy, to pick up a "My Medication List" (pictured right).

To view UHS Pharmacy locations, click here.

Age-Friendly Health System Recognition
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UHS has been recognized by the Institute for Healthcare Improvement as an “Age-Friendly Health System--Committed to Excellence.”

The age-friendly designation is part of an initiative of the John A. Hartford Foundation and the Institute for Healthcare Improvement, in partnership with the American Hospital Association and the Catholic Health Association of the United States.

Click here to learn more.

UHS News

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    Wilson Medical Center Main Entrance Driveway Ramp closed August 21 and 22
    August 21, 2026

    The Main Entrance Driveway at UHS Wilson Medical Center will be closed beginning at 9:00 PM on Friday, August 21 through approximately 12:00 PM on Saturday, August 22 to allow contractors to safely remove a cracked glass pane from the entrance awning. Work is scheduled to begin at 7:00 AM on Saturday, August 22.

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    UHS helps make the third annual Backpack Giveaway a huge success
    August 21, 2026

    UHS was proud to partner with the Broome County Sheriff's Office and Blue Sisters National for the 3rd Annual Backpack Giveaway, held last evening at the Big Dipper BBQ 2 in Conklin, NY. The event brought together community organizations, volunteers, and donors with a shared goal: helping local students begin the new school year with confidence and the supplies they need to succeed.

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    Binghamton University researchers utilize X-ray technology at UHS
    August 20, 2026

    At UHS, strong community partnerships are essential to delivering leading healthcare in our region. One of our long-standing partnerships is with Binghamton University, where key collaborations support student-athlete health, nursing education, pharmacy training and research initiatives.