Are you 65 years of age or older?
Introducing the 4M Framework for an Age-Friendly Health System
What matters to you, is important to us!
Asking you, our patient, what matters most to you today, helps us align your plan of care and our recommendations to the outcomes YOU want to achieve.
This allows you to be more engaged and have a significant say in what you want your outcome goals to be. Discussing with your health care team what you want and how to best get there, is our motivation for asking you this question.
What Matters | Medication | Mobility | Mentation
Patient-centered care using the 4M Framework
- Utilizing the 4M Model of Care and having you, our patient, have a say in your care is extremely important to us.
- This is a framework for an Age-Friendly Health System.
Click image to enlarge.
What to expect from your care team
The nursing staff will ask you “what brought you into the office today?” Don’t be surprised if their next question is “What matters to you today?” They really want to know!!!
Some examples of responses you might want to give would be:
- I feel like I don’t have the energy to keep up with my grandchildren.
- I really want to be able to dance at my grandchild’s wedding.
- I want to be able to take care of my pets.
You might feel that the reason you are in the office today is what is important. That’s OK! The only reason you are being asked this question is so you are able to actively have a say in your care.
Tips for staying on top of your medication
Sometimes, older adults don't tolerate medications as they once did due to changes that can occur in the body. Staying on top of what you take is important for your well-being.
What you can do:
- Know what medications you are taking, why you are taking them and how and when to take them.
- Talk with your provider. Make sure you need all of your medicines. Make sure you understand the side effects.
- Ask how medicines interact with each other.
- Tell your provider about any over-the-counter medicine or natural remedies you take, too.
- Organize your medications so you remember to take them as prescribed, a pill box can help.
Ask your provider, or stop by any UHS Pharmacy, to pick up a "My Medication List" (pictured right).
To view UHS Pharmacy locations, click here.
Age-Friendly Health System Recognition
UHS has been recognized by the Institute for Healthcare Improvement as an “Age-Friendly Health System--Committed to Excellence.”
The age-friendly designation is part of an initiative of the John A. Hartford Foundation and the Institute for Healthcare Improvement, in partnership with the American Hospital Association and the Catholic Health Association of the United States.
UHS News
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Our latest DAISY Award winner is Kim Garey!January 29, 2026A program to recognize the care and compassion of extraordinary nurses continues at UHS with Kim Garey, RN, Pain Management, UHS Spine Care & Pain Relief, being named the December winner of the DAISY Award! Kim was recognized and presented with the award for the achievement and enjoyed cinnamon rolls, a symbolic treat in honor of Patrick Barnes, whose experience inspired the award.
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Our latest Sunshine Award winner is Alexandra Hickman!January 28, 2026A program to recognize the extraordinary care and contributions of our non-licensed nursing support staff continues at UHS with Alexandra Hickman, Emergency Department, UHS Binghamton General Hospital, who was named the November winner of the Sunshine Award! Alexandra received the Sunshine Award, along with a bouquet of sunflowers in recognition of her accomplishments, and enjoyed cookies during the celebration.
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UHS Delaware Valley Hospital receives 2025 Press Ganey Human Experience Guardian of Excellence AwardJanuary 27, 2026UHS Delaware Valley Hospital (UHS DVH) announced that its Emergency Department (ED) has been named a 2025 Human Experience (HX) Guardian of Excellence Award® winner by Press Ganey, the global leader in healthcare experience solutions and services. This award is part of Press Ganey’s annual ranking of the top hospitals and health systems in the country.
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Make a resolution to schedule health screenings this yearJanuary 26, 2026For many of us, the start of a new year is a time to reflect and set new goals to achieve in the upcoming year. One of those goals could be to be mindful of your health. A great first step toward improving your health is to meet with your primary care provider and schedule your annual health screenings.