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EAP

Employee Assistance Program (EAP)

Employees in the contemporary workplace struggle with increased demands to do more with less at home and at work. Everyone faces challenges in balancing their work, home and personal life.

The UHS EAP is designed to help employees respond constructively to such demands and challenges. UHS EAP offers a unique three fold approach in helping you Achieve Balance through total Well-Being.

EAP offers many benefits to companies, their employees. The Employee Assistance Program is designed to help your employees and their family members deal effectively with everyday personal problems that impair health and productivity. These problems may include, but are not limited to: marital and family discord, financial hardship, legal difficulties, physical illness, mental and emotional upset, compulsive gambling, and substance abuse or addiction.

By selecting an EAP, you as the employer demonstrate your commitment to your employee, and take a big step toward reducing lost work time, absenteeism, accidents and loss of efficiency in your workforce. The EAP benefits your individual workers by giving them the opportunity for early identification of problems, professional and confidential help and someone to talk with outside the home and workplace.

UHS
Employees

All Other Companies

Speak to an EAP Counselor

Click HERE to login or register using Company ID 9822

Click HERE to login or register
 

Call 800-445-3569

 

The Employee Assistance Program is a multi-faceted service, featuring brief therapy that focuses on solutions, as well as referrals for long-term psychotherapy, education and management support. Employees are made aware of the benefit provided by their employer through a promotional campaign designed to encourage use of the EAP. Employees can access counseling services through one of the following methods:

  • The employee recognizes a need and calls the EAP directly
  • The supervisor or a co-worker recognizes a problem and suggests that the employee contact the program
  • The supervisor has determined that there is a need because of the employee's performance problems, and requires that the employee get assistance within a specific time frame as a condition of continued employment

No matter how the EAP is accessed, the program is equally available to all employees and their family members (those residing in the employee's home). An employee or a family member will be provided with one to eight sessions with a personal counselor, and may contact the EAP for help with subsequent issues should the need arise.

Supervisors often find that an employee's performance issues have a root cause in, or are accentuated by, personal issues. As an employer, you will find that contracting with our EAP will enable you to better support your supervisors as they assist their employees in dealing with personal issues. When there is access to the EAP, no worker - or supervisor - has to "go it alone."

UHS EAP's counseling services are foremost in your EAP and are unmatched in the market place. Designed to assist your emotional and mental well-being, this resource provides the solutions to many of the problems you and your family may encounter. The service is private, confidential and with masters level certified professionals.

Counseling services call 607-763-6474 or 800-445-3569 24hrs/7 days a week

Our Stay Healthy/EAP program offers community based Nurse Direct services and Wellness Health Programs through our call center located at the Oakdale Mall. You can call or stop in for personal face to face services

Call Stay Healthy/EAP 607-763-5463 8:00 a.mm to 8:00 p.m./7 days a week.

UHS realizes that outstanding people are the essential component of an outstanding system. As part of the Total Rewards Program we offer a first-rate Employees Assistance Program (EAP) to support the UHS work force and their families.

This benefit is free of charge and confidential, so call or log in today for assistance.

EAP for UHS Employees

UHS realizes that outstanding people are the essential component of an outstanding system. As part of the Total Rewards Program we offer a first-rate Employees Assistance Program (EAP) to support the UHS work force and their families.

This benefit is free of charge and confidential, so call or log in today for assistance.

Counselor Qualifications & Care Management

All of the EAP Counselor's have completed the advanced degree of MSW, are licensed by N.Y. State and have completed the six year of post graduate clinical supervision to obtain their RLCSW.

The mental health professionals at the EAP also have a special understanding of the problems faced by employees today, and how those problems can affect personal satisfaction and productivity at home and at work.

Each Counselor has specialized training in solution focused, brief therapy, and can develop a treatment or service plan that is tailored to that client's specific needs and issues. This treatment plan serves as a basis for tracking the client's use of the services and monitors progress for best outcomes.

Critical Incident Stress Management (CISM)

What if a catastrophic event were to happen at your place of business - an assault, a serious accident, the sudden death of an employee? No one wants to think about such traumatic events, but they can and do happen, and they can be very hard on everyone in the workplace.

Our EAP offers critical-incident stress management, a method of intervening in such situations that has proven successful in helping people around the country deal with traumatic events. CISM provides defusing, debriefing and structured support to employees who have been exposed to a traumatic situation, and can greatly help them in coping and coming to terms with the severely stressful event.

Please call the EAP at (607) 763-6474 for dispatch to your organization.

Employee FAQ

What kinds of problems can the EAP help with?
Employees and their family members call with a wide variety of personal, work or family issues. Examples include job burnout, co-worker conflict, substance abuse, depression, marital stress, anxiety, parent-child conflict, life transitions, unresolved grief, single parenting, domestic violence/abuse, situational conflict, relationship issues, dependent care issues, and issues with a legal, financial or medical basis.

What is the EAP's definition of an eligible family member?
Eligibility includes all family members living in the same household, regardless of age, including domestic partners and children away at college.

When I call the EAP, will I be able to talk to a person, or will I just get voice mail?
You will get a live person - a member of the EAP staff - who can answer your questions or guide you in setting up an appointment.  Someone is available to take your call any time of the day or night.  The EAP's normal business hours are from 8:00am to 5:00pm, Monday through Friday, and it's best to make non-emergency calls during these times.  A licensed counselor is available for emergencies, around the clock, but may require a call back.

Who are the counselors who provide in-person counseling services?
The EAP staff are master's-prepared counselors, with a minimum of five years of clinical experience. UHS Hospitals maintains its own network panel, which consists of pre-screened, highly professional clinicians. We administer a rigorous admission process before we invite a clinician to join our panel.

How long does it take to get an appointment?
If you have an urgent need, you be will be offered a same-day appointment or be referred to Emergency Mental Health Services at Binghamton General Hospital. All other appointments will be scheduled within three business days.

Is my involvement with the EAP confidential?
Yes, this service is confidential. All employees and their family members are afforded the maximum confidentiality permitted under state and federal laws. The only exceptions to confidentiality include child/elder abuse, danger to self/others and releases signed by the employee/family member allowing EAP to communicate with the employer or other persons. (Normally, employees/family members sign a release only under special circumstances - for example, if there is a work performance problem and attending counseling is a condition of continued employment).

What if I am referred to a therapist I don't like?
If you are not happy with your assigned counselor, please contact the Clinical Coordinator at (607) 763-6474

What happens if I need more than the number of visits allowed by my company's plan?
The EAP counselors are trained in short-term treatment, up to eight sessions, and often the sessions provided are enough to stabilize and resolve the issue. If more than eight sessions are necessary, you may be advised to access the mental health benefits under you company's behavioral health plan. 

How much does this service cost?
The EAP is a benefit provided at no charge to you by your employer.

What other types of services does the EAP provide?
In addition to the counseling service, has many benefits through their Work-Life Resource & Referral Program.  You will find some of these services outlined  under the Life Enhancement section of this website.  They include resources for Childcare, Eldercare, Legal and Financial resources, Pet Care, Parenting tips, and many Daily Living resources.

Employer FAQ

What is an Employee Assistance Program, or EAP?
As the name indicates, an Employee Assistance Program is a comprehensive problem-solving resource that benefits employees, as well as their family members and the organization for which they work. Offering the services of specially trained counselors, the EAP is a tool that management can use to respond in a sensitive, proactive and constructive way. By signing up with the UHS Business Direct EAP, employers can help make a positive difference in the lives of those employees whose personal or family issues are affecting their work performance.

As an efficient business, how can our company afford to become involved with problem employees?
The UHS Business Direct EAP offers employers access to specialized resources at affordable rates. Research indicates that work performance problems result in decreased productivity and employee morale, as well as termination and litigation. On the other hand, the cost of signing up with the EAP to assist with such matters is more cost-effective in the long run.

Wouldn't is be less expensive to just terminate a problem employee?
No. Termination is a costly approach. The process of recruiting, hiring, training and retaining an employee is more expensive than many employers realize. "Getting rid" of someone is fraught with potential legal liabilities and additional costs. If handled incorrectly, it may also set a negative tone, which is disruptive to other employees. The EAP provides employers with a positive resource that allows problem employees a chance to improve. This option reduces the employer's legal consequences and turnover rates, while improving employee morale and sense of loyalty toward their employer.

Isn't management incurring higher risk by trying to work with troubled employees?
No. The UHS Business Direct EAP creates an active management strategy that fosters earlier problem identification in order to have a more successful outcome. By identifying the problem through the EAP, instituting a resolution plan and monitoring the situation, the employer is starting to manage a risk that would otherwise remain latent.

Without an EAP, behavioral health problems tend to remain covered up until more serious workplace problems become evident. At that point, there are more extensive associated financial impacts and the prognosis and opportunity for improvements are less. The EAP can help individuals recognize and understand the nature of their personal problems, become motivated to take corrective action and be connected to appropriate treatment resources. Once the EAP work has been accomplished, the individual can more effectively be held accountable to attain and uphold satisfactory work performance.

Will the EAP increase my Health Plan or Workers Compensation costs?
No. The EAP creates an avenue for earlier involvement with the appropriate level and type of treatment. This results in less expensive care and a better prognosis for problem resolution. In our experience, un-managed situations result in inappropriate treatment and over-utilization of expensive inpatient benefits. In fact, employers may be entitled to reductions in Worker's Compensation and other benefit costs as a result of implementing an EAP.

Can't I handle these problems myself?
Possibly, but it's unlikely that an untrained individual would be able to handle such situations as appropriately and effectively as the EAP's team of trained counselors and other professionals. Managers typically do not possess the necessary expertise, nor are they in the best position to be helpful. They may be anxious and unsure of how to approach a problem employee, or may want to allow the person "one more chance" to improve. Without the proper treatment, a persistent problem is more likely to worsen than become resolved. In this way, despite the best of intentions on the part of employer and employee, the situation may simply be further complicated. The EAP offers employees the specialized clinical skills that are necessary to effectively help them resolve and deal with personal issues. This allows managers to remain focused on what they know best - work performance.

Will the EAP mean more work for my managers and me?
No. The UHS Business Direct EAP will reduce the manager's workload. It will relieve the manager of the need to be a "counselor" to employees. It will help resolve performance issues more quickly, with significantly fewer complications and less time involvement by management staff. EAP involvement reduces the likelihood of having to contend with legal repercussions since it provides a resource that shifts the responsibility for improvement to the employee.

Isn't the solution to these behavioral health problems a matter of individual willpower?
No. The troubled individual typically is misinformed or lacks information regarding the issues he or she is facing. Denial and the rationalization of problems are common reactions. As a result, the employee diverts his or her personal resources toward "covering up" the situation, rather than taking corrective action. Individual treatment often involves some education on the nature of the client's problems and exposes him or her to skills that will allow for more functional coping. Through this process, the EAP helps to support, enhance and redirect the individual's willpower, which is positive for everyone involved.

How are referrals made to the EAP?
An individual may be referred to the EAP in one of three ways: 1. Self-referral; he or she may call and make an appointment on his or her own 2. Informal referral; he or she may contact the EAP following a suggestion from a supervisor or co-worker 3. Formal referral; he or she may call based on an agreement between him or her and his or her employer No matter how individuals access our program, the goal of our EAP is to identify and assist employees and family members with behavioral health problems that are either affecting work performance now or are likely to do so. We provide easy access for individuals to voluntarily seek help, and employees and family members are actively encouraged to call the EAP when they have personal concerns. If troubled individuals are not addressing problems, managers are expected to informally refer subordinates. When work performance ultimately becomes an issue, managers can make the EAP a more formal alternative. The EAP educates managers on this referral process, and are always available to consult with them on individual cases.

Is the EAP confidential?
Yes. A person's involvement with the UHS Business Direct EAP is strictly confidential and subject to state and federal laws. Sometimes it may be necessary for an employee to establish a "reasonable expectation" with the employer to ensure that performance problems will not reoccur or persist. In this situation, communications between the EAP and the employer are conducted solely on a need-to-know basis.

Functions and Services (EAP)
Assessment: The first one to three sessions of the counseling program focus on assessment, in which the employee describes his or her concerns. The counselor takes a complete history and offers feedback and recommendations. During this initial phase, a risk assessment and a chemical dependency evaluation, if indicated, are completed. At this time, if the client and counselor agree that the concern may be effectively addressed by EAP counseling alone, they will schedule a series of one-to-one appointments to address the concern.
 
Solution-focused, Brief Therapy: Following assessment, therapy focuses on what the employee feels are his or her key needs, and supports his or her progress toward a realistic resolution of the problems. The EAP provides each employee or family member with one to eight sessions, each of which is 50 minutes long. When family group sessions are appropriate, each member of the group is counted as a client for utilization reporting purposes, and a family group is entitled to up to eight counseling sessions. Referrals: Sometimes, a problem will require more attention over a longer period of time than can typically be addressed in the brief therapy sessions. Our EAP professionals have the training, knowledge and connections to provide the employee with a referral to an appropriate psychologist, psychiatrist, chemical dependency program or other type of counseling program in the community or region. Referrals are made based on the employee's issues and his or her mental health benefit coverage, as well as considerations such as location and accessibility of the community-based counselor.
Crisis Intervention: If an employee's situation is so intense that there is the possibility the person may harm himself or herself or someone else, the counselor can arrange for a crisis intervention. This is an emergency mental health response designed to deal with the immediate crisis and stabilize the individual. Critical Incident Stress Management (CISM): What if a catastrophic event were to happen at your place of business - an assault, a serious accident, the sudden death of an employee? No one wants to think about such traumatic events, but they can and do happen, and they can be very hard on everyone in the workplace. Our EAP offers critical-incident stress management, a method of intervening in such situations that has proven successful in helping people around the country deal with traumatic events. CISM provides defusing, debriefing and structured support to employees who have been exposed to a traumatic situation, and can greatly help them in coping and coming to terms with the severely stressful event. Life-Enhancement Programs: 

Because of its association with UHS Hospitals, the Business Direct EAP offers a wide range of Life-Enhancement Programs through Stay Healthy, the hospitals' wellness program based at the Oakdale Mall. Stay Healthy is your employee's complete source for information, education, screenings, support and referrals that relate in any way to the person's health concerns, health awareness and overall well-being.

In addition to the counseling benefits, your employer recognizes the challenges of balancing  work with the circumstances of everyday life and also offers you a web-based Work-Life Resource and Referral Program.  When you call the toll free number at (866) 649-2392, you can be connected to a qualified Work-Life Consultant who will respond to your request for information thoroughly and promptly.  See Life Enhancement section of this site for a list of some of the included services.

Financial/Legal Consultation: Financial consultation and referral services for debt, budget and financial planning; as well as a free, 1/2 hour Legal Consultation with 25% discount for additional legal services. Convenient Access: Client companies and their employees can contact the Employee Assistance Program by calling the main office during normal business hours at 607-763-6474 or 1-800-445-3569. An employee client also can call a counselor anytime, 24 hours a day.  The number is answered by EAP staff during business hours and by a master's-prepared counselor after hours. We Respect Client Confidentiality: Confidentiality is essential to the success of any employee assistance service. The employee must feel fully confident that his or her privacy will be respected by the counselors and other EAP staff at all times. We take steps to ensure confidentiality of employee client counseling sessions and records, and these confidentiality procedures are thoroughly explained to your employees during the orientation sessions.

 

Life Enhancement

In addition to the counseling benefits, your employer recognizes the challenges of balancing work with the circumstances of everyday life and also offers you a web-based Work-Life Resource and Referral Program. When you call the toll-free number at (866) 649-2392, you can be connected to a qualified Work-Life Consultant who will respond to your request for information thoroughly and promptly.

Special Features and Benefits of the Work-Life Resource and Referral Program:

In addition to the live support from the professional Work-Life Consultants, the following features are available for your benefit via the web:

  • LiveCONNECT, a feature that allows you to instant message a Work-Life Consultant.
  • Savings Center, where you can shop name-brands at discounts of up to 25%.
  • Financial and Daily Living Calculators, for a variety of practical applications.
  • LifeLines, a quarterly newsletter with information on topics for your daily life.
  • Personal Development Programs, to assist you in balancing your work, life and career objectives.

Some of the Information and Resources Available Include:

Child Care:

 

  • Choosing Child Care
  • Summer/Holiday Care
  • Special Needs Child Care
  • Community Resources

Adult Care:

  • Care for Older Adults
  • Special Needs Adult Care
  • Medicare and Medicaid
  • Caregiver Support

Daily Living:

  • Travel and Recreation
  • Dining and Entertainment
  • Consumer Issues
  • Pet Care
  • Community Resources
  • Legal and Financial Issues
  • Health and Wellness

Parenting:

  • Adoption
  • Pregnancy and Infertility
  • Talking to Teenagers
Education: 
  • K-12
  • Colleges and Universities
  • Financing
  • GED/Vocational
  • Tutors and Test Prep

Career:

  • Skill Building and Career Training
  • Stress Management
  • Co-worker Relationships

 

Why Buy EAP?

If you're concerned about the high cost of employee counseling, the Business Direct Employee Assistance Program is your high-value, high-quality solution.

According to the National Institute of Mental Health, 20 percent of the workforce has personal problems that impact job performance at any given time. Thirty percent of all absenteeism and 66 percent of all terminations are related to employees' personal problems. Troubled employees are 25 percent less productive than the average worker.

What's more, behavioral health is often the second- or third-highest insurance utilization accessed by employees. Third-party payers always transfer this cost directly to the employer.

Employee assistance programs (EAPs) are a proven, cost-effective solution to the employee-counseling challenge employers face today.

An EAP, especially a full-service, eight-session program like the one offered by Business Direct, can stabilize your behavioral health insurance costs. And because an EAP point-of-service, or gatekeeper, plan ensures that only clinically necessary referrals are made outside the program, employers can see a significant cost savings.

Research shows that each dollar invested in an EAP saves the employer $5 to $16. EAPs can reduce sick-leave use by 33 percent, work-related accidents by 65 percent, lost time by 40 percent, grievances by 50 percent and time spent on supervisor reprimands by 74 percent.

Having an EAP for your organization can help you attract and retain employees, increase productivity, boost morale, curb employee theft, promote workforce cooperation and enhance organizational health. You will give your employees a valuable, cost-effective resource in their efforts to balance their work and personal lives.

How EAP Can Help

If you would like to learn more about how the EAP can help you help your employees - while saving money in the process - please call us today at:

(607) 762-3357 or
(607) 427-2983

Consider how much signing up for our EAP can benefit you and your workforce.