Introducing Emmie: Your Billing Assistant in MyChart

At UHS, we are committed to providing innovative tools that make managing your healthcare easier and more convenient. That's why we've introduced Emmie, an AI-powered assistant available within the Billing section of MyChart.

Emmie is designed to help you understand your account, answer billing questions, and manage payments with confidence.

What Can Emmie Help Me Do?

Get Answers to Billing Questions: Emmie can answer common billing questions and help explain charges, balances, and account activity.
Understand Your Balance: Need help understanding what you owe? Emmie can help explain outstanding balances and provide information about your account.
Explore Payment Options: Emmie can provide information about available payment options and guide you to resources that may help you manage your balance.
Find Billing Information: Emmie can help you quickly locate billing information available within your MyChart account.

How Do I Access Emmie?

Log in to your MyChart account through the MyChart website or mobile app.
Navigate to the Billing section.
Select Ask Emmie to begin a conversation.
Enter your billing question in the chat window.

Ask questions about:

Billing documents
Billing questions
Payment options
Estimates and future visits

Security and Support

Is My Information Secure?

Yes. Emmie operates within MyChart and follows the same privacy and security protections used throughout the platform to help safeguard your information.

Disclaimer: Emmie is intended to help you navigate billing information within MyChart and better understand your account. It does not replace assistance from UHS Customer Service or Financial Services representatives.

If you need additional support or have questions that require a personal account review, please contact UHS Customer Service at (607) 770-0025.