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Visitation Guidelines: Updated March 31, 2021


Visitation, which has been limited as a result of the COVID-19 pandemic, will increase in most areas beginning Monday, April 5 with some restrictions still in place.  

  • Visits are permitted in keeping with the regulations of the New York State Department of Health, 
  • Each visitor is required to wear a mask, use a designated entrance to access the hospital and be screened by visitor management personnel before going to see a patient.
  • If the visitor has a fever, sore throat or other possible COVID-19 symptoms, they won’t be allowed to visit, and visitors under age 18 won’t be permitted.
  • Two visitors will be allowed per adult patient for up to four hours at a time in single occupancy rooms.
  • In double occupancy rooms where there are already two patients in the room, patients may receive only one visitor at a time for up to four hours (the total number of people in the room may not exceed four and this includes the patients).  
  • For pediatric patients, both parents or two adult visitors are permitted.
  • For labor & delivery and maternity, patients are allowed two visitors in addition to a doula if desired. The visitation for women in labor with two persons is 24 hours while in labor.  
  • In the Emergency Department, one visitor is permitted once the patient has been taken to a room.
  • For palliative care or end of life, visitation hours may be relaxed.

Visiting Hours

UHS Senior Living at Ideal

UHS Senior Living at Ideal has reopened for visitation. Appointments are required for all visitors.

Primary, Pediatric and Specialty Care

You and your family’s health, safety and well-being are of utmost importance to us at UHS. If you are not feeling well, we strongly encourage you to call your provider's office or utilize the UHS Virtual Walk-In before you come in especially if you are experiencing fever, shortness of breath, cough, or any combination of those. DO NOT delay seeking in-person care if you are struggling to breathe. Infections like the flu and the novel coronavirus are especially concerning, but can be avoided by taking precautions.

  • If you are coming for an appointment with your provider, we ask that you come alone whenever possible. 
  • If you desire support or you require assistance during your visit, please limit this to one adult companion or support person. Your support person may be asked to wait in their car or in the waiting room during your time with the provider in order to maintain social distancing and limit the potential for exposure
  • If you are bringing a child in for a pediatric appointment, please do not bring the youngster's siblings.

We understand that this is not an easy or welcome transition. We want to ensure the highest possible level of safety and care for everyone's well-being and to be compliant with federal, state and county directives during the COVID-19 pandemic.