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UHS Delaware Valley Hospital earns top patient experience award

March 04, 2024

PHOTO: From left, Paul Downton, lead RPA, of the Emergency Department at UHS DVH; Patrick Ryan, chief executive officer of Press Ganey; Jolie Demeo, RN, BSN, of the ED; and Megan Heaphy, RN, MSN, of the ED.


The Emergency Department of UHS Delaware Valley Hospital was recently recognized for being in the top 5% of healthcare providers across the country.

Press Ganey, the global leader in healthcare experience solutions and services, recognized UHS DVH with a “Human Experience Guardian of Excellence Award for 2023.”

This award honors healthcare providers who have consistently reached the 95th or better percentile for patient experience, employee or physician engagement, or clinical quality performance.

Rolland “Boomer” Bojo Jr., president and chief executive officer of UHS Delaware Valley Hospital, said:  “The Emergency Department team has every reason to be proud of this outstanding national recognition. Much is expected of those who work in emergency care, and our people demonstrate their commitment every day to the Values of UHS and the goal of always providing an exceptional patient experience.”

Said Patrick Ryan, chief executive officer and chairman of Press Ganey:  "In prioritizing the well-being of both their patients and dedicated staff on a daily basis, UHS DVH exemplifies dedication to their workforce and the communities they impact.”

Continuing, Mr. Ryan noted:  "We applaud UHS DVH’s compassion and empathetic approach, plus the genuine human connections they forge within the clinical healthcare landscape. It's a privilege for us to collaborate with them as we applaud their remarkable accomplishments."

Press Ganey provides analysis and guidance to more than 41,000 healthcare organizations in such areas as safety, clinical excellence, workforce engagement and patient experience. 

A member organization of the UHS System, UHS Delaware Valley Hospital is a 25-bed critical access hospital serving the Walton area and western Delaware County with emergency, diagnostic, treatment and acute care services, along with primary care centers in Downsville and Roscoe.