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CLEAR Identity Verification for Password Reset

UHS has partnered with CLEAR© to offer a seamless and secure way to verify your identity for password reset.

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Why CLEAR?

CLEAR started over 15 years ago in the most highly-regulated environment – airports – and now has over 33 million members and a network of partners who trust CLEAR to make experiences safer and easier.

How it Works

CLEAR uses your ID and selfie to securely confirm your identity.

  • Used CLEAR before? Verify in seconds with the snap of a selfie.
  • New to CLEAR? Verifying is free and only takes a couple of minutes.

Simply provide a valid government ID and snap a quick selfie. Once youʼve completed this process, future verification only takes seconds. If you have any questions, read the FAQs or reach out to the UHS Help Desk at (607) 762-6399.

Register with CLEAR

For those with a valid UHS account and password, simply provide a valid government ID and snap a quick selfie. Once you've completed this process, future verifications will only take seconds. Used CLEAR before? Verify in seconds with the snap of a selfie.

Register with CLEAR

Reset Your Password

After registering with CLEAR, you’ll be able to use this process to reset your password whenever needed. To begin, click the button below and follow CLEAR’s step-by-step instructions. If you experience any issues after resetting your password, please contact the Help Desk for assistance.

Please review the important information below before clicking the Reset your Password button.

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Reset your Password

CLEAR's Privacy Commitment

CLEAR is committed to privacy done right. You are always in control of your information, and CLEAR will never sell your biometric or personal sensitive data. For more information, check out our full Privacy Commitment.

Security is our #1 priority — CLEAR is built to protect your personal information and keep you in control.

CLEAR will...

  • Never sell your biometric or personal sensitive data
  • Never collect information without permission
  • Always act responsibly to protect your data and keep it secure
Frequently Asked Questions

What is CLEAR?
CLEAR is an identity verification solution that provides a secure way to confirm your identity. You likely have noticed CLEAR+ is used for airport security across the nation. At UHS, a separate version of CLEAR—created specifically for organizations—is available to reset your password.

Why CLEAR?
CLEAR started nearly 15 years ago in the most highly regulated environment—airports—and has over 33 million members* and a network of partners who trust CLEAR to make experiences safer and easier. Through the CLEAR verification process, we further secure the password reset process by reducing the risk of social engineering and other phishing attacks that aim to compromise sensitive personal information. *Membership totals as of April 2025.

Who is eligible to use CLEAR?
All users with a valid government-issued photo ID and mobile phone number. A mobile phone and number are required to use CLEAR.

Do I need to download the CLEAR app to verify my identity?
No. Verification is completed within a secure Internet browser.

Does UHS have access to my data in CLEAR?
CLEAR shares only the information necessary to complete verification with UHS, and always with your consent. You'll see exactly what's being shared before you proceed.

Am I required to enroll in a CLEAR+ membership?
No. Membership enrollment is not required for CLEAR+ to reset your UHS password.

Is there any cost associated with using CLEAR?
No. CLEAR for UHS password reset is available for use at no cost to you.

Does this mean I can skip the line at airport security?
No. CLEAR identity proofing is not the same as CLEAR+, which allows you to move faster through airport security in designated CLEAR lanes.

If I already have CLEAR Plus, do I need to register with CLEAR for my UHS account?
Yes, but your experience will be as simple as snapping a selfie. If you are an existing CLEAR+ member, all you need to do is enter your phone number and snap a selfie to complete the identity verification.

Troubleshooting

I received a failure when attempting to register. What am I doing wrong?

Most of the time, a failure is caused by one of the following. Please wait a few minutes and try registering again.

  • Capturing your Government-issued ID:
    • Assure your I.D. fills the entire screen when taking the picture
    • Make sure you are in an area with good lighting
    • Ensure there are no glares on your ID
    • Place ID against a dark background when capturing
    • Clean camera lens
       
  • When taking your selfie:
    • Assure your face fills the entire screen when taking your picture
    • Make sure you are in an area with good lighting (dark lighting always causes a failure)
    • Remove any eyeglasses or hats
    • Tuck any loose hair away
    • Make sure there is nothing obstructing your full face
    • Find a solid background for your selfie
    • Clean camera lens

I didn't receive a text to verify my phone number

  • Ensure you are in an area with appropriate cell service and/or Wi-Fi
  • Provide the cell phone number associated with your device

My camera won't open to capture my selfie

  • Make sure to allow camera access within your device settings
  • Try restarting the experience
  • Try restarting your phone

I'm having trouble capturing my selfie

  • Make sure you are in an area with good lighting
  • Remove any eyeglasses or hats
  • Tuck any loose hair away
  • Make sure there is nothing obstructing your full face
  • Find a solid background for your selfie
  • Clean camera lens

I'm having trouble capturing my Government-issued ID

  • Make sure you are in an area with good lighting
  • Ensure there are no glares on your ID
  • Place ID against a dark background when capturing
  • Clean camera lens

My verification (incomplete) is stuck at a dead/terminal state

  • Try closing the browser tab and clearing the browser cache, then try again. The user experience may vary based on previous failure points.
Technical Support

For technical support, please contact the UHS Help Desk at (607) 762-6399. 

Visit CLEAR's support page for more information.