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New Patient Visitor Information

June 24, 2020

A summary of guidelines to follow when visiting patients during the pandemic

UHS Wilson Medical Center

Decker Center Lobby
Visitation will be allowed seven days a week - from 3pm – 7pm
(entrance can begin at 2:30 for 3pm visits)

UHS Senior Living at Ideal

*Visitation at UHS Senior Living at Ideal is suspended until further notice. 

UHS Binghamton General Hospital

Mitchell Avenue Lobby
Park Avenue Entrance (Dialysis)
Visitation will be allowed seven days a week - from 3pm – 7pm
(entrance can begin at 2:30 for 3pm visits)

*Not allowing visitors:

  • Behavioral Health Units K-3, K-5, M-5 and M-4

UHS Chenango Memorial Hospital

Main Lobby
Visitation will be allowed seven days a week - from 9am-11am and 4pm-6pm

UHS Chenango Memorial Senior Living

Resident visitation is available by reservation only and takes place outside under the visitation tent.  To make a reservation call 607-337-4019.

UHS Delaware Valley Hospital

Emergency Department Walk In Entrance
Visitation will be allowed seven days a week - from 9am-11am and 4pm-6pm


UHS Hospitals remain committed to ensuring the best care for our patients, while ensuring staff, patient and visitor safety during the unprecedented outbreak of COVID-19.

These new guidelines are consistent with the New York State Department of Health’s (NYSDOH) June 17, 2020 guidance to hospitals regarding visitation. The guidelines are in place for UHS Wilson Medical Center, UHS Binghamton General Hospital, UHS Chenango Memorial Hospital and UHS Delaware Valley Hospital.

Visitation is beneficial to you and those you care about both emotionally and physically. However, there are certainly risks also associated with either transmitting illness (s) to those you visit or getting sick yourself.

We appreciate your willingness to help us keep you, those you visit and this facility SAFE by following these guidelines.

Wear your Face Covering Correctly

• Wash your hands before putting
on your face covering
• Put it over your nose and mouth
and secure it under your chin
• Try to fit it snugly against the sides of your face
• Make sure you can breathe easily

Take Off Your Cloth Face Covering Carefully

• Untie the strings behind your
head or stretch the ear loops
• Handle only by the ear loops or ties
• Fold outside corners together
• Be careful not to touch your eyes, nose,
and mouth when removing and wash hands
immediately after removing.
• Place in the garbage after removal if disposable
or wash if reusable.

What is social distancing?

• Limiting face-to-face
contact with others is
the best way to reduce
the spread of coronavirus
disease 2019 (COVID-19).
• Social distancing, also called “physical distancing,”
means keeping space between yourself and
other people outside of your home.
• To practice social or physical distancing stay
at least 6 feet (about 2 arms’ length) from
other people.

Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing or sneezing.

Soap and Water

• Wet your hands with clean running water
(warm or cold), turn off the tap, and apply soap.
• Lather your hands by rubbing them together
with the soap. Lather the backs of your hands,
between your fingers, and under your nails.
• Scrub your hands for at least 20 seconds. Need
a timer? Hum the “Happy Birthday” song twice.
• Rinse your hands under clean, running water.
• Dry your hands using a clean towel or air dry

If soap and water are not readily available:

Use an alcohol-based hand sanitizer that contains at least 60% alcohol. Supervise young children when they use hand sanitizer to prevent swallowing alcohol, especially in schools and childcare facilities.

• Put enough sanitizer on your hands to cover
all surfaces.
• Rub your hands together until they feel dry
(this should take around 20 seconds).
• Do NOT rinse or wipe off the hand sanitizer
before it’s dry; it may not work well against

Avoid touching your eyes, nose, and mouth with unwashed hands.


Screening of Visitors and Support Persons

All visitors will be screened by Visitor Management or reception staff. This will include questioning regarding;

  • Presence of fever (temperature will be taken and documented), sore throat, runny nose, cough, shortness of breath, muscle aches, or diarrhea
  • Close contact with anyone who has been laboratory confirmed as positive for COVID-19
  • Travel. New York State has issued a Travel Advisory for anyone returning to New York from a state that is considered a "hot spot" for COVID-19 transmission, and for anyone who has contact with a person from any of these states. If you answer YES to either of these questions we won't be able to allow you to visit the hospital at this time. For a complete list of states on the list visit https://coronavirus.health.ny.gov/covid-19-travel-advisory
  • Visitor name and contact information will be collected for each visit as well as the name and location of the patient they are visiting.
  • Visitors must undergo symptom and temperature checks upon entering the facility, and shall be denied entry if they report significant COVID exposure or symptoms during the prior 14 days or have a temperature equal to or greater than 100.0 degrees Fahrenheit.
  • Individuals under the age of 18 will not be permitted visitation.
  • Individuals age 70 years or older, are not encouraged to be support persons at this time due to increased risk of COVID – 19 infection.
  • Total time by all visitors is limited to no more than 4 hours per day per patient, unless otherwise authorized by the hospital, depending on the patient’s status and condition.
  • Visitors are limited to one person at a time unless at hospital’s discretion a limited number of additional persons is determined to be appropriate to allow at the bedside.

Visitor / Support Person Expectations

All visitors and support persons entering the facility will be required to wear a mask (surgical or cloth) at all times.

  • Visitors and support persons will remain in the patient’s room whenever possible, except when entering or exiting the facility.
  • Once a patient has designated their visitor(s) or support person(s), these decisions may not be changed.
  • If a patient is unable to designate their own visitor(s) or support person(s), the decision may be made by the patient’s healthcare proxy.
  • Visitors will be provided with proper Personal Protective Equipment (PPE) and it must be worn while in the facility as recommended by the Centers for Disease Control and Prevention.
  • Visitors must be advised how to perform meticulous hand hygiene and how to wear the PPE and must adhere to such procedures.
  • UHS reserves the right to ask any visitor to leave property in the event that they are noncompliant with hand hygiene, wearing PPE, displaying symptoms or otherwise interfering with clinical care.

Visitor Restriction Exceptions

Emergency Departments, Outpatient & Inpatient Surgical Procedures and Ancillary Services such as
Laboratory, Radiology, Vascular, & Cardiopulmonary.

One visitor may be designated to accompany and support individuals in outpatient settings. This includes same day procedures. Visitor may remain with patient through the intake process and may rejoin the patient for the discharge process. Some waiting room space may be available with proper social distancing.

Labor & Delivery/Maternity

  • One support person may be designated by the patient with the appropriate Security banding.
  • The support person can be the patient’s spouse, partner, sibling, doula, or another person of their choosing.
  • The support person must remain with the patient in all areas, at all times.
  • The support person will be the only individual allowed to be present during the patient’s care and will accompany them through labor, delivery and the immediate postpartum period, including recovery.
  • If requested, a doula may also be present during this time with the patient and support person.
  • Support person(s) will be encouraged to remain with the patient and not leave the facility.

Neonatal Intensive Care Unit (NICU)

  • Mother is permitted to visit and will be banded.
  • Mother may designate either the father or significant other, who will be banded as well.
  • Visitors may not visit together, at the same time.
  • They must visit one at a time.
  • Each visitor may visit only once per day after the mother has been discharged from the facility.
  • While the mother is a patient within the facility, visitation may occur more than once per day.
  • Once a visitor leaves the unit, they will not be permitted to return until the following day.
  • Visitors will not be permitted to visit during Medical Staff Rounds.

Inpatient Pediatrics

  • Two individuals may be designated as visitors.
  • Visitors may not visit together, at the same time. They must visit one at a time.

Patients for whom support persons have been determined to be essential (medically necessary), including patients with intellectual and/or developmental disabilities and patients with cognitive impairments including dementia

  • Prior approval from a Director of Nursing is required.
  • Two individuals may be designated as visitors.
  • The visitors may be the patient’s family, caregiver or another person they choose.
  • Visitors may not visit together, at the same time.
  • They must visit one at a time.

Discharge of Patients

  • One individual may pick-up discharged patients at the designated Main Entrance

    Any questions or concerns regarding visitation at UHS facilities may be directed to the Nursing Supervisor through the hospital operator.