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Employee praises daughter's care at UHS ED

March 31, 2020

When UHS employee Michelle Mellem took her ill 3-year-old daughter to the Emergency Department at UHS Wilson Medical Center on March 24, she feared that the diagnosis might be COVID-19.

The child had some of the symptoms, and her pediatrician had recommended that Michelle take her to the UHS Wilson ED.

"She was having shortness of breath, coughing, fatigue and high fever," Michelle told UHS News.  "We had already ruled out RSV, flu and strep at the walk-in."

What happened on arrival at the ED was what Michelle describes as a highly positive patient experience.

"When we got there, she was moved along very quickly and professionally," Michelle said.  "The doctors, nurses, security, phlebotomist, EMT transport all treated us with absolute professionalism and kindness. It was a very scary time for me as a mom and everyone helped ease my stress."

Her daughter was tested for COVID-19, but ended up having human metapneumovirus and was transferred to Upstate Children's Hospital. She is home now and doing better.

Michelle, who is office lead at UHS Johnson City Family Care Center and has been a UHS employee for 10 years, was impressed with her child's experience of care, especially in a challenging time of pandemic.

"My daughter and I want to express our gratitude for everyone involved in her care," Michelle commented.  "I'm proud to work at UHS."